Emergency Maintenance
For all emergencies, such as fire, flood and break-ins please call 911. After you call 911 please call our office number (360-753-0916) to report the problem along with submitting the incident in writing to our office. After office hours or weekends call the office at 360-753-0916 and following the answering services instructions (Push option #4 and call the number it gives you). This number is for emergency maintenance only such as running water, backed up sewer/septic, roof leak or 911 emergencies.
Regular Maintenance
For all regular maintenance requests please call, report in person or email. IMPORTANT: ALL MAINTENACE REQUESTS MUST BE SUBMITTED IN WRITTING EVEN IF YOU INTIALLY CALL TO REPORT A PROBLEM. Office hours are 8:00 a.m. to 5:00 p. m. Monday thru Friday or phone 360-736-0916. Before calling please check to see if it can be taken care of without a service call (check things like GFI and /or Circuit breakers). If making a maintenance request via email, please be sure to include your name, address, phone numbers (so we can make appointments) and the problem. IMPORTANT: ALL MAINTENACE REQUESTS MUST BE SUBMITTED IN WRITTING EVEN IF YOU INTIALLY CALL TO REPORT A PROBLEM.
Schedule for non-emergency repairs:
1.Please report the problem to the office as soon as it happens. If you fail to report a problem and there is further damage, you may be responsible for the damage. It is important to let the person taking the information know it an appointment is needed or it is ok to enter.
2.The maintenance supervisor will assign the work order to our maintenance person or a vendor. The maintenance personal will try and contact the tenant three times. If the tenant does not reply in a timely manor, the work order will become inactive.
3.The maintenance person or vendor will call you and schedule an appointment. Failing to keep this appointment will result in a charge.
Priority repairs will be scheduled first (running water, no heat, no working refrigerator, roof leaks and etc.) If an appointment has not been scheduled after 2 weeks, please call our office to check on status of your work order.
4. If the problem continues after the repair, please call the office and let us know as soon as you discover the problem.
5. The tenant will be charged back for "lock outs", and any damages caused by the tenant (Foreign objects in toilet & garbage disposals, ect.). Also prolonged and excessive water usage because of running toilets/dripping faucets, may result in a charge back for excessive water usage as per the lease.
Maintenance Prevention
:1. Please be sure to turn off water, electrical & electrical appliances when not in use.
2. If electrical goes out, be sure to check GFI’s and breakers.
3. Please remove all hoses, and wrap outside faucets & pipes (houses/duplex) to prevent pipes from freezing during the winter.
4. Tenants are responsible for changing all furnace filters and having fireplaces/chimneys cleaned.
5. Tenants are responsible for maintaining the grounds - mowing, weeding,
watering, picking up all trash and keeping sidewalks and
driveways clean.
E-mail Maintenance Request to Cycle Real Estate, Inc.
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